We want order issues to be handled clearly and fairly. Contact NEWLINK SURGICALS LTD before returning any item so our team can review the request and provide the correct instructions.
Requesting a return
Please contact us within 14 days of delivery where possible, quoting your order reference, product name, quantity and reason for return. Approval is required before goods are sent back.
Product condition
Unless faulty, returned products should be unused, unopened, complete and in their original saleable packaging. Items must be packed securely for transport.
Non-returnable products
For health and safety reasons, opened hygiene-sensitive, sterile, personalised, specially sourced or temperature-controlled products may not be returnable unless faulty or supplied incorrectly.
Damaged, faulty or incorrect goods
Notify us promptly and include photographs of the item, packaging and delivery label. Keep all packaging until the review is complete. We will assess the issue and explain the available replacement, credit or refund route.
Refunds
Approved refunds are processed after the returned goods have been received and inspected. Original or return delivery charges may not be refundable unless the goods were faulty, damaged or incorrectly supplied.