These terms apply when you browse this website, submit an enquiry, request a quotation or place an order with NEWLINK SURGICALS LTD. By using our services, you agree to these terms together with the relevant privacy, shipping and returns policies.
Product information
We aim to keep descriptions, images and specifications accurate. Manufacturers may change packaging or details without notice. Customers are responsible for confirming that a product is suitable for their intended use and following manufacturer instructions.
Quotations and orders
Quotations are subject to validity dates, availability and final acceptance. An order is confirmed only after required details, payment or approved account terms have been accepted. We may contact you to clarify quantities, delivery or product suitability.
Pricing, VAT and payment
Prices are in GBP and VAT treatment will be stated where applicable. Errors may be corrected before acceptance. Payment must follow the terms shown on the quotation, invoice or checkout.
Delivery and returns
Delivery dates are estimates and may be affected by stock, suppliers or couriers. Returns require prior approval and are subject to our Returns Policy, including restrictions for hygiene-sensitive and specially sourced products.
Customer accounts
Customers must provide accurate information and keep login details secure. Notify us promptly if you suspect unauthorised access or incorrect account activity.
Liability and updates
Nothing in these terms excludes liability that cannot legally be excluded. To the extent permitted by law, we are not responsible for indirect loss caused by misuse, unsuitable selection or failure to follow instructions. We may update these terms when our services or legal requirements change.